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Last updated: 2026
The controller responsible for the personal information described in this notice is KEBABHOUSE ApS, CVR 33079095, Skolegade 10, 7400 Herning, DK. For the processing described in this notice that Ordeliya carries out on the restaurant’s behalf, Tora Toraman, CVR 42692271, trading as Ordeliya, acts as a data processor on the restaurant’s instructions. For privacy questions or to exercise your rights, contact [email protected].
We use the information you provide when you create an account, order food, save choices or contact us. This can include your name, email address, telephone number, delivery addresses, order details, favourites, saved product selections and food preferences. The app also uses account-session information and, when notifications are enabled, a device notification identifier to provide the service. Account and order information is used to provide the services you request, prepare and fulfil orders, process payments, answer questions and maintain required records. Optional personalisation, marketing messages and device notifications have separate controls. You can change the available choices in your account and device settings; changing a marketing choice does not cancel an order or prevent essential messages about it. When you search the menu, the search text is sent to the server to find products. The app also sends a random installation identifier and technical information about its version, platform, compatibility and update status when it opens, becomes active or checks for updates. This also happens when notifications are disabled. When you are signed in, the device status and last activity can be linked to your account. This information is used to deliver signed and compatible updates, detect failed updates and monitor the technical operation of the app. It is not used to track you across other companies’ apps or websites.
Information needed to deliver the service is shared with the restaurant and relevant service providers. These can include providers of hosting, account services, payment processing, delivery, email and push notifications. The optional menu assistant also sends your request and relevant menu information to its technical provider. A payment or delivery provider may process some information for its own legal and operational responsibilities; its applicable notice is available through that provider. Contact [email protected] for information about the providers used for your order or account. When a technical error occurs, our error-monitoring provider may receive information from the affected request, including technical app identifiers and search text if they were included in that request.
Your allergen settings help the app highlight known conflicts in product information. They work independently of personalisation choices. Always check the product information and contact the restaurant before ordering if you have an allergy. The optional menu assistant uses your message and relevant menu information to prepare suggestions. Your saved allergen settings are not included in that request, but free text can contain health information. Please do not include medical or other sensitive personal information in chat.
When account deletion is completed, we remove your name and contact details from your profile; delete your saved addresses, favourites, saved product choices, saved allergen settings, dietary preferences and disliked ingredients; revoke active sessions; and remove device registrations linked to your account. This does not cancel a submitted order or payment, and it does not automatically erase contact or delivery details already recorded in an order, or information in a payment, refund, accounting or audit record. We may retain or anonymise records where required for legal, security or record-keeping purposes. Account information is used while your account is active. Information connected with an order, a complaint or a support request may need to be retained after account deletion to meet accounting obligations, resolve the matter or establish, exercise or defend legal claims. Retention depends on the type of record, the applicable legal requirement and whether the matter remains unresolved. Contact [email protected] for the retention information that applies to your records. Subject to applicable law, you can ask to access or correct your information, request deletion or restriction, object to certain uses, or receive information in a portable format. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing. Contact [email protected]. We may need to verify your identity before acting on a request. You may also complain to the data protection authority where you live, work or believe your rights have been infringed.
The location in which information is processed depends on the service providers used for your account and order. You can contact [email protected] to obtain information about processing countries, any transfers outside the European Economic Area and the safeguards applicable to those transfers.
